You have a trick to help me solve the problem. I tried the Microsoft Mr.Fixit running without correcting the problem. In Device Manager the defective WD My Book 1230 appears under the category "other devices." I tried to plug the WD My Book 1230 on all existing 7 port USB of the PC and the situation still exist. I tried the HDD not recognized on a HP Envy laptop running Windows 8 and it is recognized and work very well (if the disk is OK).Īs a possible solution, I downloaded and installed the driver for the WD HARD drive without erasing the situation. Windows found driver software for your device but encountered an error trying to install it (USB Mass Storage Devive - access denied) Windows encountered a problem installing the software driver for your device. When I put the driver (with admin rights) I get the error message Please consult the manufacturer of your device to help get this device installed I get the error messageĭevice driver software was not successfully installed The new external drive is not recognized by the PC. My PC is a HP Pavilion e9180f running under Windows 7 64-bit. I bought this second external drive for backup on a fully functional IDENTICAL existing WD my book 1230 4 Tb. Problem started with the purchase of a an external 4 TB My Book Western Digital drive. USB - external hard drive WD My Book 1230 is not recognized (Code 28 - access denied)
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